Shipping & Delivery Information

Many of our products are stocked in our warehouse and ready to ship immediately. Over 99% of the time you order an in-stock product, it will ship from our warehouse the same day. Orders must be received before 4pm CST to qualify for same-day shipment.

Parcel Shipments
Most parcel shipments reach all lower 48 states in 4 business days or less and Canada in 8 business days or less. Shipments to Alaska, Hawaii, and northern Canadian territories arrive in 14 days or less. Delivery time to other locations will be determined at the time of order. 

Shipping charges for parcel-shipped items are 14% of their subtotal. Parcel shipping rates to Alaska, Hawaii, and non-remote Canada are 19% of the subtotal of the items. All APO/FPO addresses are also subject to the 19% parcel shipping rate.

Truck Delivery
Some items are too large or too heavy to be delivered by parcel, so they are sent via a large truck. These products usually ship on a pallet, and a pallet jack or forklift is required to unload the shipment. Truck items may ship directly from our warehouse or another location. Someone must be present to sign for receipt of the delivery. Truck delivery requires a loading dock. The truck driver will use a pallet jack to move your product from the truck to your elevated loading dock.

Shipping charges for truck-shipped items are 19% of their subtotal. Truck shipping rates to Alaska, Hawaii, and non-remote Canada require a freight quote. This also applies to APO/FPO addresses.

Truck Delivery without an elevated loading dock
If you ordered item(s) that ship via truck, but you don’t have an elevated loading dock, a special lift-gate truck is required. You’ll need to choose from the additional delivery services listed below at the time of order.

• Customer Unload: Customer unloads shipment with their forklift or manually. No additional charge applies.
• Liftgate Delivery: Customer unloads shipment with their forklift or manually. A $105 additional charge applies.
• Too Large for Liftgate/Lower to the Ground: The item is too large to be lowered to the ground by a lift-gate-equipped truck. Shipment will be lowered to the ground. A $700 additional charge applies.
• Liftgate + Threshold: Shipment will be lowered to the ground and placed by the driver over the threshold of a ground-floor door inside the delivery address. A $800 additional charge applies.
• Liftgate + Indoor Room of Choice: Delivery address does not have an elevated loading dock. Driver will lower shipment to ground level and move it to the room of choice within the building. A $950 additional charge applies.
• Liftgate + Outdoor Location of Choice: Delivery address does not have an elevated loading dock. Driver will lower shipment to ground level and move it an accessible outdoor location. A $950 additional charge applies.
• White-Glove: Customized delivery of a truck ship item based on customer specifications. Contact us for a quote. 

Remote Locations
Remote locations as well as international locations require a freight quote to determine all shipping charges. Delivery to these locations will typically arrive in 14+ days.

Expedited Delivery
Please call for availability.

1-855-899-9560 | 7:00am-7:30pm CT
1-507-451-7470 (Outside the US & Canada)

Shipping Questions
For specific questions related to shipping, please contact one of our friendly and knowledgeable team members.